Warranty Coverage
HSM Transportation and Specialty Manufacturing Company (“HSM-TSM”) warrants to the original retail purchaser that each Commercial Passenger Seat is free from defects in materials and workmanship for the component categories and durations listed below:
| Component | Coverage Period |
|---|---|
| Metal Components | 5 Years |
| Plastic Components | 3 Years |
| Moving Components | 3 Years |
| Upholstered Components (Foam) | 2 Years |
| Seat Belts | 1 Year |
| Gas Shock Components | 1 Year |
Seat Cover Warranty
Seat cover coverage applies solely to defects in material or stitching and is limited to replacement of the cover itself—labor is not included. Coverage periods are:
- 1 year for Level #1 in-stock HSM-TSM materials and perforated vinyl
- 2 years for Level #2 and higher, in-stock HSM-TSM materials
No warranty applies to components, materials, or parts supplied by the customer or any third party (“Customer Supplied Material”).
All warranty periods begin on the earlier of: (a) the date of sale to the original retail purchaser, or (b) one hundred eighty (180) days from the date of shipment by HSM-TSM.
Remedy
At HSM-TSM’s discretion, any product found to have a defect covered under this Limited Warranty will be either (1) repaired to current production standards, or (2) replaced with an identical or functionally equivalent product. Replacement items will be shipped prepaid via standard ground service within the continental United States. This repair-or-replace remedy is the sole and exclusive remedy available under this Limited Warranty. Replacement parts or products will remain covered only for the balance of the original warranty term.
Exclusions
This warranty covers only manufacturing defects arising under normal operating conditions. It does not apply to:
- Damage sustained during shipment or handling by third parties.
- Failures caused by products, parts, or accessories not supplied by HSM-TSM.
- Damage or failures resulting from misuse, neglect, accident, improper installation, modification, abuse, vandalism, exposure to corrosive or incompatible cleaning agents, or environmental extremes.
- Outside of defects, it does not cover normal wear and tear of items such as foam, upholstery, fabric, belts, coatings, paint, or finishes.
- Seats or seat covering materials with damage, discoloration, hardening, cracking, delamination, fading, or degradation resulting from chemicals, solvents, disinfectants, or cleaning solutions used in a manner inconsistent with the seat cover material manufacturer’s published cleaning, care, and maintenance recommendations. Seat covering material cleaning and maintenance recommendations are established by the material manufacturer and are available through their published documentation or upon request.
This warranty extends only to the original retail purchaser and is not transferable. Coverage applies solely to HSM-TSM products as originally manufactured.
Disclaimer and Limitation of Liability
THIS LIMITED WARRANTY IS IN PLACE OF, AND EXCLUDES, ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
HSM-TSM SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, USE, OR GOODWILL, ARISING FROM THE SALE OR USE OF THE PRODUCT, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER LEGAL THEORY.
Submitting a Claim
All warranty claims must be submitted in writing within the applicable warranty period and within two (2) weeks of discovery of the issue. No rework or replacement may be performed without prior written authorization from HSM-TSM.
Send claims and supporting documentation to:
HSM Transportation & Specialty Manufacturing Company
Attn: Beth Utz, Customer Service
Email: bautz@hsmsolutions.com
Mail: P.O. Box 308
417 North Kibler Street
New Washington, OH 44854
Inspection
Upon receiving notice of a potential warranty issue, HSM-TSM reserves the right to inspect the product either on-site or at an HSM-TSM facility. The purchaser must make the product accessible for evaluation or return it to HSM-TSM as directed. A determination regarding warranty coverage will be made within thirty (30) days of inspection.
Maintenance Requirements
Compliance with HSM-TSM’s published maintenance and service instructions is a condition of coverage under this warranty. The purchaser must retain documentation verifying that prescribed maintenance and inspections were performed using HSM-TSM-authorized components. Failure to follow maintenance requirements or use of non-approved parts will void this warranty.
Design and Specification Changes
HSM-TSM reserves the right to revise product designs, components, or specifications at any time without prior notice, provided such changes do not materially affect product performance.
Terms and Conditions
Warranty coverage is contingent upon compliance with all payment terms and conditions specified in HSM-TSM’s official quotations or purchase agreements. These warranty provisions supersede any inconsistent terms appearing on customer purchase orders, correspondence, or other documents.